LUCKY CHARM nursing hoody

Here are a few tips from the team to keep your garment in perfect condition:

1. Never iron or use an ironer before the first wash.
2. always wash the product before using it for the first time.
3. Machine wash at 30° max, inside out.
4. We recommend gentle ironing inside out on the embroidery.
5. Do not tumble dry or bleach our beautiful products!

You will be able to follow the different stages of the delivery thanks to the tracking number that will be sent in the email confirming shipment of your order. 

Non-embroidered or printed products are dispatched within 24 hours.

Embroidered products are dispatched within 7 working days.

Please note that if your order includes both embroidered and printed products, it will be shipped in several shipments.

Shipment to metropolitan France:

Free delivery on orders over €120.

STANDARD DELIVERY
DPD carrier.
From 6.20€ to 7.15€ depending on the weight of your purchases.

Shipment to Belgium and Germany:

STANDARD DELIVERY
GLS Flex Delivery: 6,20€.

Shipping to Switzerland

STANDARD DELIVERY
Colissimo carrier.
From €13 according to the weight of your purchases.

Shipping to UK

STANDARD DELIVERY
Colissimo carrier.
From €17.50 according to the weight of your purchases.

Shipping to the rest of Europe:

STANDARD DELIVERY
Carrier GLS Flex Delivery.
Calculate shipping costs at the shipping stage.

International shipping 

STANDARD DELIVERY
Colissimo carrier: Calculate shipping costs at shipping stage.

Shipment to French overseas departments:

STANDARD DELIVERY:
Colissimo carrier.
From €13.50 depending on the weight of your purchases.

RETURNS & EXCHANGES

All embroidered products cannot be exchanged or refunded. 

Printed and/or non-embroidered products are refundable.
Returns are made within 14 days at the customer's expense.
Products must be in their original packaging. Failing this, we will not issue a refund.
Due to our internal policies, we do not make exchanges. 

Before sending a return, please contact customer service at the following address: [email protected]