After validating your order, you will receive a confirmation e-mail with your order number and all the information in your basket. You can also view this summary in your customer area, under "My orders".

If you don't receive an e-mail after payment, or your order doesn't appear in your account, please contact us via the support bubble.

For any modification or cancellation request, please contact us by e-mail.

We very rarely have the possibility of modifying or cancelling an order for which the items are available.

🚀 If all the items in your order are available at the warehouse, orders are prepared almost immediately, it's almost impossible to intercept them before they're shipped.

🙅‍♀️ You can then refuse delivery of your package (or not pick it up) so that it can be returned to us, and contact us by e-mail or via the support bubble.

🔙 If not, you can always make a return by completing the returns form when you receive your items.

Some items may be available for pre-order. You will find an indication "Shipping from (DATE)" on the product page. This is an estimated shipping date.

🛒 When will my pre-order item be delivered?

The date indicated on the product sheet is the date of departure from our warehouse, to which must be added the usual lead times of the selected carrier.

🛍️ I have ordered several items, including a pre-order item.

If you order several items that are available and unavailable at the same time, we will wait until we receive all the items ordered before we can dispatch your package. 

⌛️ I would like to receive items already available before a pre-order item arrives.

If you have not yet confirmed your order, we recommend that you place several separate orders.

If you have already validated your order, please contact us via the support bubble. You may be asked to pay the shipping costs for the second parcel.

❌ I wish to modify or cancel my pre-order.

You can, of course, cancel or modify your details at any time while your order is still being processed. Just send us a short message via the support bubble at the bottom of the site with the order number concerned.

Please note that if your order has already been prepared, it will not be possible to modify it.

🥺 What happens if the size doesn't fit?

Our return policy remains unchanged: you will have 14 days from receipt of your order to return the item if it is not to your liking, as long as it is new. You will be able to choose between a size exchange (subject to stock), a refund or a credit note.

Whether your model is made of 100% cotton, wool or viscose, we recommend that you take the utmost care.

Take cotton yarn, for example, a natural fiber that is extremely sensitive to heat, humidity and temperature changes. If you don't follow our care instructions, you may experience material movement due to shrinkage of the cotton fibers.

Our recommendations:

Wash your 23 Mai PAris models inside out. This helps protect flock or other prints.

Let clothes air-dry, either flat or on a tumble-dryer. Tumble drying is not recommended.

Little tips that can make all the difference:

Using your steam iron or steamer, iron your garment on the reverse side, gently stretching the body and sleeves in an up-and-down motion. By combining heat and moisture, this will restore suppleness to your garments.

Soak the garment overnight in lukewarm water with a mild baby shampoo - rinse and gently wring out with a towel, then stretch the piece a little at a time before laying it flat to dry. This will relax the fibers and stretch your pieces.

Nota bene: These tips can be used without moderation, & not just on your 23 Mai Paris pieces.

For any stains (milk, food, deodorant, etc.), don't hesitate to use ox gall soap, available in organic stores, and/or sodium percarbonate, which can sometimes work real miracles.

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For any stains (milk, food, deodorant, etc.), don't hesitate to use ox gall soap, available in organic stores, and/or sodium percarbonate, which can sometimes work real miracles.

Wear and tear

Despite all the care we take during manufacture and the quality of our materials, "normal" wear and tear can occur over time, as garments are used more often and with greater intensity than others.

Find more tips on the Tips & Care page of our website ❤️

As soon as you receive your order, we invite you to check all items received and to report any anomaly as soon as possible via the support bubble, attaching a few photos of the item and its label.

If the item in question has already been worn, washed or purchased several months ago, we cannot guarantee an exchange or refund.

However, we're always ready to work with you to find a solution!

📦 Preparation and shipping

Orders placed on our website before 12pm are dispatched the same day*.

After 12 noon and on weekends and public holidays, they will be dispatched on the next working day.

*In periods of collection releases, restocking or promotions, preparation and dispatch times may be slightly extended. 

Our teams will do their utmost to deliver as quickly as possible! ✨

🚧 Your order will only be dispatched when all products ordered are available. 🚧

If a shipping date is indicated on one of the products ordered, your order cannot be shipped before this date. You can find this information on the product sheet and in your order summary.

🚚 Delivery costs and times

Delivery charges may be free depending on your loyalty level. Check that you are logged in to your customer area.

🚧 Shipping to French overseas departments and territories and outside the EU 🚧

For all orders delivered outside the European Union or to French overseas departments and territories, you will not pay VAT. The carrier may charge customs fees in order to deliver your parcel - the delivery time may be extended due to customs processing.

💌 By mail 

As soon as your order has left our warehouse, you will receive a shipment confirmation e-mail with your tracking number.

👤 From your customer account

Once your order has been dispatched, your tracking number will also appear in your customer area, under the "My orders" tab. You can track the status of your delivery from your account or from the carrier's website using your tracking number.

If your shopping cart meets a minimum purchase or if your loyalty level allows you to benefit from free delivery, our software will automatically display a discount on delivery costs in your shopping cart.

If this is not the case, please check that you are logged in to your customer account or log out and then log in again.

If it still doesn't work, please place your order and contact us via the support bubble. If the case warrants it, we'll reimburse you for the shipping costs incurred.

🇪🇺 Metropolitan France & European Union

For all orders to Metropolitan France and the European Union, taxes are included in the total amount of your order.

🇫🇷 DOM-TOM

For orders to French overseas departments and territories, taxes are not included in the total amount of your order. You will therefore be required to pay all taxes, and the carrier may require payment of dock dues upon delivery.

🌍 The Rest of the World

For orders delivered outside the European Union, taxes are not included in the total amount of your order. This means that you pay for the items without taxes, and the carrier may require payment of taxes and customs duties at the time of delivery. Unfortunately, we are unable to determine the amount in advance.

We remain available to support you should you require any further information, particularly in the event of requests from customs authorities.

For more information, visit the government website.

Damaged, empty or missing parcel

If the parcel appears to be damaged or empty, we invite you to refuse it and express your reservations when the parcel is delivered. Do not hesitate to take photos of the condition of the package, its transport label and its contents, and to contact us via the support bubble.

Package indicated as delivered but not received

In the event of absence, the parcel may be delivered to a safe place (janitor, neighbor, garden) or to a relay point. If the location is not indicated, please contact us via the support bubble.

Parcel returned to sender

In the event of an incomplete address or if you do not collect your parcel from a relay point, it will be returned to us. We invite you to contact us via the support bubble.

Parcel delivered to another relay point

If the delivery point you have chosen is not or is no longer available, it is possible that your parcel will be dropped off at another delivery point. Unfortunately, we cannot change the delivery location. If you are unable to collect your parcel, it will automatically be returned to us.

💳 We offer the following payment methods:

• CB, Visa, Mastercard via Payplug
• APPLE PAY express
• ALMA in 2,3 and 4x free of charge or deferred payment (D+15)

🎁 If you wish to use a discount code or gift card in your basket, simply enter the code received by email in the small insert provided in the basket.

👤 Account

When using the payment method via Apple Pay, the default email address for your order will be that of your Apple account.

To link the order to your 23 Mai Paris account, simply go to the "Contact" tab in the Apple pay pop-up window and change the e-mail address to match your 23 Mai Paris login.

📦 Delivery mode

Then, don't forget to add the delivery method of your choice at the very bottom of the pop-up. You may have to slide down to see the "Delivery method" tab appear.

If you don't select another delivery method, by default you'll be delivered via Mondial Relay, and you'll then have to select your relay point from the order confirmation e-mail, then "View order". 

🤷‍♀️ Alma, what is it?

Alma is a secure payment platform that offers you new payment options*. This payment method is available for purchases of €80 or more, and you can choose to pay in 2, 3 or 4x instalments, free of charge, or deferred payment on D+15.

*Offer available only for France, Belgium, Spain and Italy. By choosing this payment method, you accept ALMA's general customer terms and conditions as well as 23 Mai Paris's special terms and conditions.

⚙️ How does it work? 

Select Alma from your shopping cart and enter your bank details on the platform. You will then receive a confirmation e-mail with your payment schedule and payment details. You will also be notified before each direct debit.

🔙 How do I get my refund following the return?

If the "remaining balance" is higher than the repayment amount, the repayment amount will be deducted from your next installments. You will receive your new, updated payment schedule. Otherwise, Alma will make the repayment to your card in the usual way.

Find out more in the Alma FAQ. 

You have 14 days to return an item if it does not suit you, from the date of receipt of the products ordered.

Before any return, please ensure that the following conditions are met:

Item is in original condition, tags attached. 

It has not been washed or worn (apart from fitting).

We reserve the right to refuse any return that does not comply with these conditions.

If your piece has been washed, is stained (make-up, deodorant, sweat marks, etc.) or has a strong odor (perfume, cooking, etc.), it will be returned to you.

🪡 Customized items

⚠️ These return conditions do not apply to personalized items. ⚠️

Items that have been personalized at the time of order cannot be returned.

Step 1: 🔎 Request a return

Once you've checked that your item meets our return conditions, simply complete our online returns form. You can also find it in your customer area, under "My orders", then "Make a return".

If you wish to return several items and make different choices (refund for one item + exchange for another, for example), you will need to make several return requests. You can include all items in the same package.

- Size exchange - We will send you the requested item (subject to stock availability).

- 10% credit note - We will send you a credit note by e-mail for the value of the item purchased + 10%.

- Refunds - We will refund you on the payment method(s) used.
Find out more about refunds.

Step 2: 📦 Send your parcel

Follow all the steps to return your parcel to us. 

Step 3: ⛱️ Returns processing

Once you've sent us your package, we'll take care of everything! We process your returns within 14 days of receipt.

You will receive an e-mail with your refund, credit note or 

Some returns require the intervention of our after-sales service.

In the following cases, please contact us by e-mail at [email protected] indicating the items to be returned:

- You have received the wrong item or it has arrived damaged
- You live outside the EU or in French overseas departments and territories.

📦 Prepare your parcel

Once you've confirmed your choices, simply slip your delivery note into the parcel. No longer have it? Write your name and order number on a blank piece of paper.

Goob to know: You can place several orders in the same parcel, simply by slipping in the different delivery notes received, and don't forget to make your returns requests for each order.

Free items in your basket: In the event of a refund request, the free items - added to your basket automatically - must also be returned if your order no longer complies with the conditions of the offer.

📮 Send your parcel

You are responsible for return shipping costs. Here is the address of our warehouse to be indicated on the parcel:

Anniversary codes will be applied to other non-returned items if the order still meets the conditions. 

If the order is returned in full, we will send you a new code. 

Non-nominal codes will not be refunded.

If you used a gift card at the time of payment, it will be re-credited. You will be able to use it again.

If the card you used to place your order has expired or been cancelled, don't worry.

Refunds are linked to your bank account.
Your bank automatically ensures that all payments and refunds are made to your bank account.

The repayment amount will be deducted from your next payment instalments.
If the amount to be repaid is greater than the "outstanding balance", the remainder will be credited to your bank account.

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.